Terms and Conditions for Audi club India Program Membership:
The terms and conditions are important and affect your rights as a member of the Audi club India program (hereinafter “Program”. You must read these before accepting the membership or availing any benefits under the Programme. Acceptance of Membership, using this website or availing any benefits/facilities under the Programme shall be deemed and considered as an acceptance of these terms and conditions.1. Membership Agreement
These terms and conditions set out the contractual relationship between Audi India a division of Volkswagen Group Sales India Private Limited (hereinafter “Audi India”) and each individual member of the Programme.
The Membership to Audi club India Program is voluntary.2. Definitions
The definitions given here relate to the terms mentioned in the Audi club India program , unless the context states or requires otherwise:
2.1 ‘Membership’ means voluntary membership opted by an Audi Vehicle Owner (Individuals only) for the Audi club India program , managed and operated by Audi India, offering benefits, facilities or arrangements to members by reason of their membership in the program.
2.2 'Membership Card' means a non-transferable Audi club indiaCard issued to every member.
2.3 'Member' means a member of the Audi club indiaand whose name is printed on the Membership Card.
2.4 'Applicant' means any individual who owns an Audi Vehicle and fills in the Audi club india Enrolment Form and submits the same to Audi India for subscribing to the Membership of Audi club India program .
2.5 'Data' means information personal to a member. Please check point 8 for Data Processing and Protection.
2.6 'Fraud' includes fraud, dishonesty and deceit and in particular:
i. Knowingly supplying incorrect information, to Audi India or to its Program Partners.
ii. Altering Audi india or Partner documents to procure benefits made available to Members.
iii. Selling, bartering and / or purchasing benefits under the , including attempting to sell Awards by means of Internet-based sales or auctions.
iv. Knowingly benefiting from the Fraud or Misconduct of another member or individual.
2.7 'Loss' means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by members in connection with the provision of services or benefits under the Audi club India program .
2.8 'Programme Partner' means partners and companies which include but are not limited to financial and insurance institutions, car rental, entertainment, hotel, lifestyle, publishing, retail, regale and telecommunication companies who provide services / benefits to Members by reason of their membership.
2.9 'Entitlement Charges' means the charge or expense incurred by a member for using the service, benefits and facilities of Programme Partners or that offered by Audi India as per the decision of the Programme Partners or Audi India as the case may be.3. Membership
3.1 Membership to the Programme is open only to resident individuals, who are above 21 years of age and own an Audi Vehicle at the time of joining the programme. Membership will automatically stand cancelled if the Member no longer owns an Audi Vehicle.
3.2 Membership is not open to companies, partnerships, unincorporated associations or similar entities.
3.3 Membership to Program is offered at the discretion of Audi India and Audi India may refuse membership to any applicant without assigning any reasons therefore.
3.4 To apply for membership, an individual must complete the Enrolment Form or apply online at MyAudi.in as per the instruction of Audi India.
3.5 The member agrees that by using the Membership Card and by availing various facilities or services under the Program, he / she has read and understood the terms and conditions of the program, and confirms that he/ she is bound by such terms and conditions and any amendment thereof .
3.6 A Membership Card is valid only till the validity of membership. The member named on the Membership Card is the only person who may use the Membership Card for any purpose whatsoever. A Membership Card is not transferable and is not a Credit or Debit Card or a discount card or any payment instrument in any manner, for any purchase.
3.7 Based on certain criteria Audi India reserves the right to create different Tiers in the membership structure and benefits provided may differ from tier to tier.
3.8 If lost, Membership Card will be reissued by the Audi India upon receiving a written request from the member. A processing fee may be levied for the same.
3.9 A person may be enrolled to only one Membership Account. In the event that more than one account number is assigned to the same individual (duplicate accounts), Audi India reserves the right to merge the two accounts.
3.10 Misuse of Membership Cards or Program benefits may result in termination of membership or withdrawal of benefits at the discretion of Audi India.
3.11 If benefits, facilities or arrangements are provided or made available to a member as a result of his / her membership, whether these are provided by Audi India or by Programme Partners, such a member will be personally liable for any and all costs, taxes, surcharges, fees, charges, claims or liabilities of whatever nature arising from the provision or availability of such benefits, facilities or arrangements.
3.12 The Membership Card remains at all times the property of Audi India, which reserves the right at any time in its absolute discretion and without giving notice to such member to refuse membership, to revoke membership or refuse or withdraw an upgrade (as applicable) to any tier of membership. The member must return his/ her Membership Card within 15 working days whenever requested by Audi India.
3.13 While Audi India will endeavour to see that the services, benefits, facilities and arrangements as expressed or advertised by the Programme Partners will be available to the members, Audi India will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision, whether whole or part, of any such services, benefits, facilities or arrangements.
3.14 When a member seeks to use or obtain any of the services, benefits, facilities or arrangements offered, the provision of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the provider of said benefits, facilities or arrangements.
3.15 A member must produce the original Membership Card, quote his/ her membership number and name and other details as per requirement of Audi India or Program Partner as may be required for availing the benefits/services under the program. If a member fails to provide the required information accurately when availing such services / benefits, this may result in the non provision of those benefits / services to such member and Audi India or the Program Partner will not be responsible in this regard.
3.16 Audi India may at any time, without giving notice, change or discontinue the benefits, services, facilities provided under the Membership.
3.17 Audi India reserves the right to terminate the programme at any time, without giving any notice, to the members or other third parties.
3.18 Audi India shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, or to the Programme or any of the facilities, benefits or arrangements which are made available to members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of any such services, benefits or facilities.
3.19 Indian laws govern these terms and conditions. In the event of any disputes, the appropriate court in Mumbai shall have exclusive jurisdiction.4. Enrolment
4.1 An application to join the Audi club india Program shall be deemed to be acceptance of all the Terms and Conditions.
4.2 Enrolment Process:
All redemptions have to be made via myaudi.in5. Accuracy of Information
5.1 Applications will not be considered for enrolment if any of the details required are either not provided at the time of enrolment or are found to be incorrect or non-factual.
5.2 An applicant for membership must supply all of the information required in the Membership application form.
5.3 Audi India may accept or reject any application for membership in its absolute discretion.
5.4 The personal information you have provided in the application form or that will be provide as a Member in future:
a) will be retained and used by Audi India or Program Partners to ensure the efficient running of the Programme.
b) may be disclosed as required by law;
c) may be used by Audi India / Program Partners to send you communications about promotions, services, products and facilities offered by Audi India / Programme Partners; Please contact Audi India if you do not wish to or unsubscribe from receiving newsletters.
d) may be disclosed to a Partner of the Audi India its group Companies to assist that Partner / Group Companies in the planning and development of the Program; and
e) may be used by Partners to send you separate communications about services, products and facilities offered by that Partner – Please submit a written request to Audi India to unsubscribe from receiving Partner communication and
f) may otherwise be used in a manner which a member may authorise from time to time.6. Updating Account Information
6.1 It is the responsibility of the Member to advise Audi India of any changes in his / her name, address or preferences in writing.
6.2 Members may also update their address and preference details directly online by logging in at myaudi.in. Name changes, however, cannot be made online.
6.3 Name change requests can only be made, if a written request is sent to Audi India, duly signed by the member.
6.4 Requests for changes in name should be accompanied by supporting legal documentation, as may be specified at the time of making the name change request.
6.5 Please remember not to share your Membership details, User Login ID and password to anyone.
6.6 You agree to accept responsibility for all activities that occur under your account or password.
6.7 You should take all necessary steps to ensure that the Membership details, User Log-in ID and password is kept confidential and secure and should inform Audi India immediately if you have any reason to believe that the same have become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.7. Program Partners
7.1 Audi India is not responsible for informing members of any changes in program participation by Partners. Members are therefore advised to confirm partner status prior to using the services/ facilities of the Programme Partners.
7.2 Some of the additional benefits and privileges offered by the Programme Partners will only be made available to the member subject to quoting of a specific program code or fulfilling certain other criteria. Members must therefore check and quote the code or fulfil the set criteria as and where applicable to avail of the additional benefits and privileges.
7.3 Audi India has no liability for the acts or omissions of the Programme Partners.
7.4 Members are subject to Audi India and the participating Program Partners' relevant terms and conditions for availing benefits and services and all other matters concerning the use of such benefits and services as the case may be.
7.5 All benefits, offers and services offered by Programme partners to members are offered by respective Programme Partners and Programme Partners shall be solely liable for any claims or losses arising out of such benefits, offers and services or any matter relating to the same. No claim in this regard can be made against Audi India and Audi India is solely acting as facilitator in this regard.8. Data Processing and Protection
8.1 By using his/ her Membership Card and / or quoting his/ her Membership Details to Audi India and / or any Programme Partners, a member consents to Audi India creating, maintaining and updating data that is personal to the member. Such data includes membership data like name, address, telephone number, date of birth, employer, media preferences, etc., and will be maintained and updated for the purpose of providing relevant information and services to the member. Data will also include data received from Programme Partners about using services provided by Programme Partners.
8.2 Audi India may disclose data relating to a member with its Group Companies and Programme Partners.
8.3 Members are responsible for the security of their Membership Account details, Log-in ID and passwords and shall ensure that their Membership details, User Log-in ID and passwords are not disclosed by them whether intentionally or not, so as to allow a third person to access their account and to make any transactions.
8.4 In an effort to provide valuable offers to members, Audi India and its Programme Partners may develop mailing lists for use by themselves and their Programme Partners. These lists are based on information provided by the member at the time of enrolment. These lists are developed under strict conditions designed to safeguard the privacy of member's information. Members will be contacted on their email address / mobile number / landline phone numbers registered in the Membership account, based on their consent given at the time of enrolment or updated later. If a member does not wish to receive these offers, he / she may request in writing to have his/ her name removed from the said mailing lists by contacting Audi India.
8.5 As part of providing value added services to the Members, Audi India in collaboration with its Program Partners reserves the right to send special offers / products to the members, based on his / her profile as recorded in his Membership Account.
8.6 Consent to receive such offers will be deemed as given, until such time that the member withdraws consent to receive mailers and offers from Audi India and its various Program Partners by opting out of the relevant preference, by writing to the Audi India. Withdrawal of consent may mean that certain services may no longer be provided to the member.
8.7 Any and all information in a member's account may be disclosed as required by law.9. Termination of Membership
9.1 If the member wishes, he/ she may terminate his/ her Membership by providing notice in writing and returning his/her membership card to Audi India. Any such termination does not relieve the member of any continuing obligations under these terms and conditions for all the transactions done prior to date of termination of Membership.
9.2 Audi India reserves the right at any time in its absolute discretion to terminate the membership of any member and/ or the right of any member to use the Membership Card if a member commits fraud, misconduct, or for any other cause deemed fit by Audi India. Audi India will endeavour to write to such a member stating their membership is being terminated for this reason. Audi India may, in its discretion, impose a reduction in tier grade and / or remove few associated benefits and / or request undertakings in respect of future conduct.
9.3 Change / termination of the Program:
9.3.1 Membership enrolment and eligibility, benefits and services offered are subject to the terms and conditions of the Programme and are subject to applicable laws and regulations. Audi India may change, add to, modify or withdraw at any time without giving notice such terms and conditions as well as any benefits provided in connection with the Program and any special offers or promotional offers made to any tier or group of members.
9.3.2 Audi India and its Programme Partners reserve the right to change programme rules, regulations, special offers, benefits and services at any time without notice.
9.3.3 Audi India may terminate the Program at any time but will use its reasonable endeavours to give at least 1 month notice to members. At the end of the period of notice, each member acknowledges that his / her right to use the Membership Card and associated benefits will cease.10. Limitation of Liability
10.1 Audi India and/ or Programme Partners shall not be liable to any member or his / her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with the “Audi club india Program” and / or the provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by the negligence or otherwise, and whether Audi India and / or its Program Partners have any control over the circumstances giving rise to the claim or not.
10.2 Audi India will endeavour to ensure the availability of services provided by Program Partners but will not be liable for any loss arising from the failure by Program Partners to provide services.
10.3 To the extent permissible by local law or regulation, these terms and conditions shall be governed by and construed in accordance with Indian law. Audi India and each member submit to the exclusive jurisdiction of the courts in Mumbai to resolve any disputes that may arise out of them.
10.4 Audi India regularly reviews and updates the information on its web pages. Despite its best endeavours, it is possible that some of the information could meanwhile have become outdated. Audi India therefore cannot accept any responsibility for or guarantee that the information provided is up-to-date, correct and complete and no claim is this regard can be made against Audi India.
10.5 Audi India reserves the right to make changes or additions to the information services, products and other materials provided and to these terms and conditions without any prior notice and Terms and Conditions as may be amended from time to time shall become applicable.
10.6 Any communication from Audi India is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received the message in error, please notify the sender immediately and delete the message from your system. Any unauthorized disclosure; copying, distribution or use of the message is strictly prohibited, and if done, will result in strict legal action. The message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of this message. Reasonable precautions have been taken to ensure that the message is virus-free. However, Audi India does not accept responsibility for any loss or damage arising from the use of this message or attachments.